PIE Multilingual has been a seamless provider of customer support for its e-commerce clients. Our specialists have helped online retailers to improve their business efficiency and customer satisfaction since decades. We have successfully provided e-commerce support services to our National and International clients across the world through cross channels.
Following challenges are usually faced by the e-commerce organizations while dealing with their customers:
Delay’s in Ticket Handling Time: Keeping track of customer’s prior history and communication details is quite a task.
Multi-Channel Support Unavailability: While doing assistance over call, questions get repeated and sometimes customers are not aware about the call’s context. Social, mobile, messaging, forums, chat are the other channels needed for more check here effective customer support.
Unproductivity: Customer database is not incorporated with IVR resulting in call routing through agents, a long route to reach out to the customers.
Planning to Outsource E-commerce Customer Support Services or Want to know more about our customized e-commerce call center services?
Contact us by filling up the form available in the website, request a quote, and get eCommerce customer management solution as per your personalized requirements.